TERMS & CONDITIONS
As a Club client of MultiScreen Pty Ltd, your access and use of the MultiScreen Service constitutes your agreement with, and acceptance of the MultiScreen Terms of Service outlined below.
A Club may be a charity, school, community association, sporting club, recognised political or religious group or an individual or business fundraising for a not-for-profit organisation.
A Club and Beneficiary may be the same. A Beneficiary is the not-for-profit organisation that will receive the raffle funds raised.
Service Overview
MultiScreen will utilise custom-designed software to create an online raffle page and process online ticket sales on behalf of the Club. MultiScreen will supply this service in accordance with the legislation enforced by the government controlling body of the state(s) in which the raffle is to be held. Raffle ticket purchases external to Australia are not permitted.
MultiScreen will provide a government certified random number generator facility to allow for a 100% random drawing of the raffle event.
Responsibility of MultiScreen
MultiScreen will supply a secure payment gateway for the purchase of raffle tickets and secure storage of ticket buyer’s personal information which excludes credit card details.
Raffle proceeds are held in a separate bank account from the MultiScreen General Trading Account. Raffle proceeds, less the nominated service fee charged by MultiScreen, will be forwarded to the Beneficiary’s bank account.
The Club and/or Beneficiary has access to full sales and financial reports during and at the conclusion of the raffle. The raffle sales data is the property of the Beneficiary, however ticket buyers will be given the opportunity to register with MultiScreen to receive promotional material about other raffles hosted by MultiScreen which specifically suit their interests.
Responsibility of the Raffle Club
The procurement, storage and distribution of all prizes including the provision of a true and accurate market value of the prize(s), unless the Club has entered into a separate Prize Sourcing arrangement with MultiScreen.
Notifying the winner(s) and publishing the winner(s) details in a public space.
Unless partaking in MultiScreen’s promotional services, the Club is solely responsible for the promotion and marketing of the raffle event.
Conducting the raffle in accordance with the requirements of the government controlling body in their state.
Obtaining the relevant permit(s), when required, to enable the Club to conduct a raffle.
Club Login
As your Club Admin will contain the personal details of the ticket buyers, you must keep your login information safe, private and secure at all times. Only those contacts who appear on the Raffle Registration should have knowledge of these Club login details.
Indemnity for misuse of Club Login information
MultiScreen accepts no liability for acts carried out by any person using your Club Admin login information, and you indemnify MultiScreen from any costs, expenses or damages payable in connection with your breach of the Club Login requirements.
Intellectual Property Rights
The Club indemnifies MultiScreen from any costs, expenses, claims or damages paid or payable by MultiScreen in connection with a claim by any person that the Club infringes the Intellectual Property Rights of that person.
For the purposes of these Terms, “Intellectual Property Rights” means all intellectual property rights, including but not limited to :- patents, copyright, registered and unregistered designs, registered and unregistered trademarks, know-how and the right to have confidential information kept confidential; and
The Club grants to MultiScreen a royalty free, worldwide, non-exclusive, transferable, licence to use the Club’s details in terms of logo, raffle page, testimonial and raffle financials as a promotional tool for MultiScreen.
Disclaimer
MultiScreen accepts no liability whatsoever for the actions of the Club on the Raffle Facility.
MultiScreen accepts no liability for ensuring that any Beneficiary applies the proceeds received from a raffle event in any particular way.
For our standard service, MultiScreen is not responsible for the raffle prizes in ANY respect, such as procurement, storage, distribution. The Club must deal with any customer dissatisfaction regarding the prize(s) and/or the distribution of the prize(s). Where the Club has enlisted the services of MultiScreen to supply prizes, MultiScreen will deal with any customer enquiry/concerns directly.
The Club must ensure that they meet the requirements of Government legislation in their state with regard to what may be offered as a prize. MultiScreen takes no responsibility for the appropriateness of the prizes presented by the Club, however we reserve the right to suspend the progress of the raffle if for some reason the content is questionable.
MultiScreen has made every effort to provide a reliable service for our Clubs. However, in the unlikely event that our service is disrupted due to a computer virus, hosting or network failure, unauthorised intervention or circumstances beyond our control, which may lead to a loss in ticket sales, MultiScreen is indemnified by the Club and bears no liability.
While MultiScreen strives to make the Government information on our website as timely and accurate as possible, we make no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this site, and expressly disclaim liability for errors and omissions in the contents of this site. The onus is on the Club to research the Government Regulations as it applies to them specifically and take any necessary actions with regard to registrations or permits.
MultiScreen has taken measures to ensure a secure payment gateway and storage of personal information for ticket buyers. However, the Club recognises that MultiScreen cannot be held responsible for hacking or malicious attack.
REFUND POLICY
Club – Termination
Either party may terminate the online raffle before the commencement of the raffle event, but must do so by written notification.
Club – Limitations & Changes
Once the raffle is registered, major changes to the raffle unable to be performed by the Club via their Raffle Admin will be considered with written notification from the Club to MultiScreen. Depending on the type & extent of the changes required, there may be a charge at the discretion of MultiScreen which will be advised at the time.
Ticket Buyers
Purchases made through the Payment Platform by a ticket buyer utilising a credit card are final and not disputable. However, a ticket purchaser who believes that they have a gambling problem or are overextended financially will be given an opportunity to amend or cancel their ticket purchase by contacting MultiScreen by email or phone on (08) 8234 0505.
Where there has been an unauthorised use of a buyer’s credit card, and the unauthorised nature of that use can be proven, then the payment will be refunded, unless it has already been credited to the relevant Club Organisation.
MultiScreen does not extend credit or loan money to customers to purchase raffle tickets.
MultiScreen makes no representations as to the compliance by our Clubs with the laws applicable to the conduct of their raffle event. Ticket buyers must establish to their own satisfaction the propriety or otherwise of the raffle by contacting the relevant Club Organisation directly. Any disputes about raffles must be directed to the raffle Club Organisation.
Correspondence
A Club notifying MultiScreen under these Terms must :-
- do so in writing;
- addressed to MultiScreen at the address shown on the official website www.multiscreen.biz; and
- be left at or sent by prepaid post or email to that address.
All correspondence will be deemed received :-
- on the date of delivery, if left at the recipient’s address;
- five days after the date of posting if sent by prepaid post; and
- if sent by email, on the day the email is sent (as long as the sender has not received a delivery failure message in relation to that email).
